complaints
Complaints Handling at Seaspray Private
At Seaspray Private, we are committed to delivering the highest standard of service and acting in the best interests of our clients at all times. If you ever feel that we have fallen short of these expectations, we want to hear from you. Your feedback helps us improve, and your concerns deserve to be addressed promptly, fairly, and transparently.
We take every complaint seriously and handle each one in line with our regulatory obligations and our own commitment to exceptional client care.
Our Complaints Procedure
We aim to resolve all concerns quickly and fairly. If you wish to make a complaint, please click on the below button and complete the form with as much detail as possible. Once we receive your submission, our team will:
- Acknowledge your complaint within a reasonable timeframe.
- Review the details carefully, gathering any additional information needed.
- Provide a clear response outlining our findings and any steps we will take to resolve the matter.
- Keep you informed throughout the process until your complaint is fully concluded.
If you’d like more detail about how we handle complaints or you’re ready to submit one, you can use the options below to continue.
Make a Complaint
If you wish to make a complaint, please complete below. All complaints will be acknowledged within 5 working days of receipt. The acknowledgement will confirm that your complaint has been received and Adele Taylor, Director, Client Services will respond to you within the stated time frame.